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Pursuit Selects Maestro Web Multi-Property PMS For 15 Properties Totaling 1,400 Rooms

Wednesday, May 24, 2017
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NORTHWIND - Maestro
NORTHWIND - Maestro
Property Management Software Systems

MARKHAM, ONTARIO––Maestro PMS announced that Pursuit, an international independent hospitality destination company, selected the Maestro Web Property Management Suite to consolidate hotel management operations at Pursuit’s 15 distinctive lodging properties with more than 1,400 rooms.

Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups.
Pursuit is a collection of inspiring, unforgettable adventure travel experiences in Alaska, Montana, the Canadian Rockies and Vancouver, B.C.

Wenda Huseman, Vice President of Revenue Maximization/Research for Pursuit, said,
“Pursuit evaluated 25 property management systems for its 15 property operation. Maestro PMS had the best hotel management system and its service oriented company culture is impressive.”

“We recently rebranded under the Pursuit name and wanted to combine properties from separate regions onto one central database and system.”

“Multi-Property Maestro Web enables us to easily book guests into more than one location and oversee our operation from anywhere.”

Pursuit hosts its Maestro Web hotel management system on its own cloud platform.

“We have an extended installation schedule because most of our destinations are seasonal,” said Huseman.

“We selected Maestro on April 1, 2016 and Maestro created a custom installation plan based on our property schedules.”

“Maestro based its training plan for Pursuit on each staff member’s property and position so they have ideal system experience when the system goes live.”

Approximately half of Pursuit’s destinations are installed now and the others will be live before year end.
Pursuit utilizes Maestro Web Front Office with Windows and Web Browser versions, Analytics Business Intelligence, Yield and Rate Management, Travel Agency and Tour Operator Management, Digital Signature Capture & Mobile Housekeeping & Work Order Management. The system is also integrated with Pursuit’s central reservations and online booking platform.

“We particularly value Maestro’s Analytics Business Intelligence system,” Huseman said.

“Analytics makes Maestro’s data very easy to access and mine. We get to the data quickly and invest our time in analysis, not data gathering.”

“Our regional revenue manager in the Canadian Rockies said Maestro Analytics is the best data analysis tool she has ever used.”

“She can instantly retrieve and review almost any combination of data to help her be efficient and nimble.”

“The Maestro PMS with 20 modules fully integrated on a single image database has proven to be ideal for large standalone luxury properties and full-service multi-property groups in the independent market,” said Warren Dehan, Maestro PMS President.

“Many luxury resort and destination properties with upwards of 500 rooms on a single database rely on Maestro to centralize hotel management operations and provide a 360 degree view of their guest at every touch point.”

Pursuit’s guests are adventure travelers from around the world.

“Pursuit’s properties offer a unique sense of place and Maestro helps us concentrate on the happiness of our guests.”

Maestro’s Travel Agency and Tour Operator Management module is very important to us,” Huseman said. “We work with many international tour operators who bring guests to our destinations from Asia, Australia, and Europe.”

“Maestro made it possible to configure operators in our system so it is easy for us to successfully manage these partnerships to ensure our guests have the experience of their lives.”

Pursuit welcomes over 2.2 million visitors annually to 15 distinctive lodging properties with over 1,400 rooms.

Pursuit’s locations include Banff, Jasper, Waterton Lakes, Glacier, Denali and Kenai Fjords national parks and Vancouver, British Columbia.

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